Checkout Cart: $0.00

Below are some Frequently Asked Questions and Help Topics. If you cannot find an answer to your question here please feel free to contact us.

Our credit card payments are processed through the eWAY® payment gateway. eWAY® is PCI DSS compliant and is PCI DSS Tier 1 certified. eWAY® is audited annually by external authorities to gain such accreditation. eWAY® takes credit card security very seriously and so does their hosting partner Macquarie Telecom™ (the region’s only PCI DSS certified hosting provider).

To change the quantity of an item in your shopping cart please follow these instructions:

  1. Go to the My Cart page
  2. Change the quantity number in the "QTY" column of the item
  3. Click the Update button at the bottom of the cart list.

To remove an item from your shopping cart follow these instructions:

  1. Go to the My Cart page
  2. Tick the checkbox (one left click) in the first column of the item you want to remove
  3. Click the Update button at the bottom of the cart list.

Things to check.

  1. Make sure you are entering the username and password you used to set up your account. Passwords are case sensitive and if you are unsure of your password you can request to reset it. Don't worry, you can reset it to a password you can remember but keep in mind the harder the password is to guess the harder it is for someone to log on using your account.
     
  2. Do you have cookies enabled? Cookies are required for the log in system to work and you may have cookies disabled. If you are unsure of what this means then the chances are you have them enabled as they are enabled by default.

If you see a message in a product description that says "No further discounts are applied to this product", this means that any other discounts, such as a Club Member discount,  are not available for this product.

You can store delivery addresses as you make a purchase and if you need to update a delivery address you can do this during the checkout procedure which also give you to the option to save the updates you make to a delivery address.

If you have a PROMO CODE or an eVOUCHER and wish to use it on an order you can do this at the Checkout screen.

Once you are at the checkout screen scroll down under the list of items in your cart and enter the PROMO CODE or eVOUCHER into the field supplied.

Please Note: Some PROMO CODES and eVOUCHERS are only specific to certain products and some are only available to Club Members.

If you are unsure please feel free to contact us.